Effective Date: 03/04/2025
1. Introduction
At Fraternus, customer satisfaction is our priority. We understand that there may be situations where you need to request a refund. This policy outlines the conditions under which refunds may be granted.
2. Refund Requests
Refunds can be requested by contacting us at a[email protected] or 855-879-3823. To process your request, we may require proof of purchase and details about the reason for the refund request.
3. Refund Eligibility
Refunds are not guaranteed and will be evaluated on a case-by-case basis depending on the product or service purchased. Factors considered may include:
- The nature of the product or service.
- The reason for the refund request.
- The time elapsed since the purchase.
- Compliance with any applicable return or usage policies.
4. Non-Refundable Items
Certain products or services may be non-refundable, including but not limited to:
- Digital products or downloadable content once accessed.
- Services that have already been performed.
- Personalized or customized items.
5. Processing Refunds
If a refund is approved, it will be processed using the original payment method within 7-10 business days. Some financial institutions may take additional time to reflect the refund in your account.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. The latest version will always be available on our website.
7. Contact Us
For any questions regarding our refund policy, please contact us at:
Fraternus
[email protected]
PO Box 1171
Pickens, SC 29671