REFUND POLICY

Effective Date: 05/18/26

1. Introduction

At Fraternus, we want every member, family, and supporter to feel confident in their commitment. This policy explains how refunds work across our memberships, donations, and store purchases.

2. Annual Membership Subscriptions

Fraternus memberships are billed as an annual auto-renewing subscription. When you join, you agree at checkout that:

• Your membership renews automatically each year on the anniversary of your sign-up using the payment method on file.
• We will email you reminders before each renewal.
• You may cancel at any time. Cancellations take effect at the end of your current membership term — you keep access through the period you’ve already paid for.
• Once a renewal charge has been processed, that renewal is non-refundable. Past membership periods (the current or prior years) are not refunded.

How to cancel: Email Help@fraternus.org or call 855-879-3823 before your next renewal date. To avoid the next year’s charge, please cancel at least 24 hours before the renewal date shown in your confirmation email.

Billing errors: If you were charged in error (duplicate charge, charged after a confirmed cancellation, or charged for the wrong amount), contact us within 30 days and we will make it right.

3. Donations

Donations to Fraternus are generally non-refundable. If you believe a donation was made in error (wrong amount, duplicate, or unauthorized), contact accounting@fraternus.org within 30 days and we will review your request.

4. Store Purchases (Dress Greys and Other Goods)

Refunds for store purchases are not guaranteed and are evaluated case by case. We are happy to replace items that arrive damaged or incorrect. Because each piece is made to order, all sales are final and non-refundable unless the item is defective.

Other factors we consider:

• The nature of the product or service.
• The time elapsed since the purchase.
• Compliance with any applicable return or usage policies.

5. Non-Refundable Items

• Renewed annual memberships after the renewal charge has processed.
• Donations (except in the case of a verifiable billing error).
• Digital products or downloadable content once accessed.
• Services that have already been performed (retreats, events, programs already attended).
• Personalized or customized items.

6. How to Request a Refund

Email accounting@fraternus.org or call 855-879-3823 with:

• The name and email on the account.
• The date and amount of the charge.
• A short description of the reason for your request.

7. Processing Refunds

Approved refunds are issued to the original payment method within 7–10 business days. Some financial institutions may take additional time to reflect the refund in your account.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. The latest version will always be available on our website.

9. Contact Us

Fraternus Help@fraternus.org PO Box 1171 Pickens, SC 29671